Shipping policy
SHIPPING POLICY
Last updated: August 20, 2026
At Linda & Max Pets we want you to receive your order quickly, safely, and with total transparency. In this Shipping Policy you'll find all the information about the preparation, shipping, and delivery of our products.
We ship to customers in the countries listed below. The timeframes given are estimates and may vary slightly depending on the destination, the carrier, or exceptional circumstances.
1. SHIPPING COVERAGE
We currently ship to the following countries: Spain, Germany, France, Italy, United Kingdom, United States, Canada, Australia, Mexico, Chile, and Colombia.
If your country of residence isn't on this list, you won't be able to complete a purchase in our store at this time. We'll keep expanding this list as we add new destinations.
2. ORDER PREPARATION
All orders require a preparation time of 2 to 3 business days from payment confirmation.
During this period we carry out, among other tasks:
Order verification.
Payment confirmation.
Logistics preparation.
Quality control.
Product packaging.
Handover of the package to the shipping carrier.
Orders placed on weekends or public holidays will begin processing on the next business day.
The preparation time is independent of the shipping time.
3. ESTIMATED DELIVERY TIME
Once the order has been prepared and handed over to the carrier, the usual shipping time is up to 9 business days, depending on the destination country.
Therefore, the total estimated time from when the customer places the order until they receive it is approximately:
2 to 3 business days of preparation.
Up to 9 business days of transit.
Total estimated timeframe: between 11 and 12 business days.
These timeframes are indicative and do not constitute a guarantee of delivery on a specific date.
During periods of high demand, promotional campaigns, Black Friday, Christmas, or other exceptional circumstances, these timeframes may be extended.
4. ORDER CONFIRMATION AND TRACKING
Once your order has been shipped, you'll receive an email with tracking information, provided the carrier offers this service.
Activation of the tracking number may take between 24 and 72 hours after the order leaves our facility.
5. FREE SHIPPING
When a promotion states that shipping is free, that promotion is valid only during the announced period and subject to the conditions published in the store.
We reserve the right to modify or end future free shipping promotions without affecting orders already confirmed.
6. TAXES, CUSTOMS, AND IMPORT DUTIES
International orders may be subject to:
VAT.
Customs duties.
Import taxes.
Customs clearance fees.
Other taxes required by the destination country.
Unless expressly stated during checkout, these amounts are not included in the product price or shipping costs and are the sole responsibility of the buyer.
Linda & Max Pets does not control these amounts and cannot determine how much they will be.
7. DELIVERY ADDRESS
The customer is responsible for providing a correct and complete shipping address.
If you notice an error after placing your order, please contact us as soon as possible at:
lindamaxpets@gmail.com
We will try to update the address as long as the order hasn't been processed yet, although we can't guarantee this once logistics preparation has begun.
8. UNDELIVERED ORDERS
When an order cannot be delivered due to an incorrect address, repeated absence of the recipient, refusal of the package, failure to pay taxes or duties, or any other circumstance attributable to the customer, the customer will be responsible for the costs of reshipping or returning the package, to the extent permitted by applicable law.
9. DELAYS BEYOND LINDA & MAX PETS' CONTROL
Although we do everything possible to meet the stated timeframes, we cannot be held responsible for delays caused by circumstances beyond our control, including:
Carrier delays.
Customs processes.
Adverse weather conditions.
Strikes.
National or local holidays.
Natural disasters.
Government restrictions.
International logistics issues.
Any other case of force majeure.
In these cases, we will track the shipment and work with the carrier to try to resolve the issue as soon as possible.
10. LOST ORDERS
If you believe your order has been lost in transit, please contact us.
We will open an investigation with the carrier and, if the loss of the shipment is confirmed, we will offer, as appropriate:
Shipment of a new product.
A full refund.
Another solution agreed with the customer.
11. ORDERS MARKED AS DELIVERED
If tracking shows your order as delivered but you haven't received it, we recommend:
Checking with people in your household.
Asking neighbors or the building's front desk.
Checking the usual places where the carrier may have left the package.
Contacting the carrier.
If the package still doesn't turn up, please contact us so we can help you start an investigation.
12. CHANGES TO THIS POLICY
We may update this Shipping Policy to adapt it to changes in our logistics processes, shipping providers, or legal requirements.
The version applicable to each order will be the one published in our store at the time of purchase, unless a later change is legally required or more favorable to the consumer.
13. CONTACT
If you have any questions about the shipping of your order, we'll be happy to help.
Linda & Max Pets
Email: lindamaxpets@gmail.com